IT Services Management Overview
Linking Technology with Business

What does it take to transform IT assets into competitive advantage?

• Careful alignment of IT and business objectives
• Comprehensive procedures and systems for securing and maintaining data
• Accurate assessment of “total cost of ownership” (TCO) for equipment (e.g. the purchase price of a PC represents only 1/3 of its 3-year cost)
• A proactive "lifecycle management" plan for your equipment and IT assets
• Solid ease-of-use standards to keep user satisfaction and productivity high

webLearning expertly combines leading edge hardware, software, implementation, and consulting services to help focused organizations and busy IT departments make the most of their technology investments and leverage all the information available to them.

We work with clients in a variety of ways to deliver strategic IT Services Management that provides a well-matched level of service to your business' specific needs.

 

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Services

The secret to making your IT resources work for you is to consciously align business and technology objectives — and the investments you make in each.  webLearning's IT management team intuitively balances these priorities in order to ensure that all of your information resources are up-to-date, in good working order, easy-to-use, and harnessed to advance your business goals.

When you use webLearning to supplement in-house IT management efforts, your team can maintain focus on adding strategic value, knowing that the technology infrastructure and performance standards required will be in place and ready.

For over 20 years, webLearning has been at the forefront of technology's rapid evolution — combining leading edge hardware and software, implementation, and services.

List of services:

• IT Services Management
• Systems
• Web-based Technology Services
• Application Software
• Other Technology Services

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Why Outsource?

The Challenge
Small and medium businesses face similar IT challenges today as those of much larger organizations. Daily business operations depend on the security and operational availability of their Information Technology (IT) infrastructure.

But small and medium businesses often do not have the budget or internal resources to address these issues. Moreover, any disruption of their infrastructure due to hardware availability, lapses in server performance, sluggish data circulation, computer viruses, hackers, cyber terrorism, and human error can lead to downtime, information leaks, and loss of productivity and revenue.

The Solution
The specialists at webLearning understand how to identify, address, and minimize IT management risks. Every business has unique requirements - and its security and IT services management needs vary based on infrastructure and environment. webLearning designs and integrates custom solutions specifically tailored to align with your business needs.

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The Approach
PEOPLE…PROCESS…TECHNOLOGY...INFORMATION...

These are the building blocks required to create a successful IT infrastructure in today's fast-paced, service-focused marketplace. Business thrives when you achieve an optimal intersection of all four IT building blocks.

PEOPLE
Clearly defined roles and responsibilities provide a sound decision-making framework and solid personnel infrastructure

PROCESS
Implement and enforce policies by integrating information, technologies, and people with automated processes

TECHNOLOGY
Products and technologies automate and integrate tasks and processes

INFORMATION
Standardized, federated accessible information

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Our Certifications

IBM Advanced Business Partner Microsoft Certified Partner Other Certifications include:

• IBM Tivoli
• IBM WebSphere
• IBM Lotus Domino
• IBM Sametime
• IBM Portal
• CompTia A+
• Network+
• Security+
• MCSE
• MCSA
• CNE
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Our Partners